We know new systems can be daunting. That's why we're here to help.
We don't just hand you a login and wish you luck. Every GoodCRM customer gets proper onboarding, training, and a team who know the arts and charity sector inside out. Whether you're managing fundraising, memberships, or donor relationships, when something's not clicking, you can reach a real person quickly. We've maintained a 100% customer support rating because we really do care.
GoodCRM customers rate our support 5 stars, because we're there
when you need us.
Getting your head around new software takes time but we'll be with you every step of the way. One of the main reasons organisations put off making the switch is concern about what happens after they sign up, whether the support they were promised will actually be there, or whether they'll be handed off to a partner or left to figure it out alone. With GoodCRM, that's not how it works. We support you directly, because we believe we're best placed to do it.
Designer note: This section can use a pull-quote treatment for the 5-star / 100% support rating — display as a stat callout (large number, short label) rather than inline text. Could sit as two stat tiles side by side: '5 stars' and '100% customer support rating'.
5 stars
100%
Customer support rating
From your first conversation to your annual check-in - here's exactly what to expect.
We've worked with enough organisations in this sector to know that a CRM project lives or dies by how it's implemented. So we've built a process that removes the guesswork, and means you always know exactly where you are.
Accelerator Programme*
(optional add-on)
1
Diagnostic workshop
We start by understanding your organisation: your data, your team, your goals. No assumptions, no shortcuts.
2
Design*
Together we map out exactly how your CRM should be configured to work for you.
3
Blueprint*
You get a bespoke configuration guide - a step-by-step reference your team can use forever.
4
Embed*
We get hands-on with your team to make sure the system is properly embedded, not just switched on.
5
Support
Ongoing support from people who know your setup. Real humans, fast responses, no bots.
6
Annual Check-in
A free session every year to make sure your CRM is still working hard for you as your organisation grows.
Learn more about the Accelerator Programme →
From onboarding to day-to-day, you'll never feel like you're working it out alone.
The best charity CRM isn't just the one with the longest feature list - it's the one your team actually uses, confidently, long after go-live. Whether you're a fundraising team looking to get more from your donor data, an arts organisation tracking memberships, or a nonprofit that's finally outgrown spreadsheets, GoodCRM is built to grow with you.
Ongoing support
Included with every standard GoodCRM subscription:
Training hub
A library of videos, articles, and a full onboarding course - available for every team member and whenever you need a refresher.
Video support
Bookable video support sessions. Bring your questions, share your screen and our experts will be there to help you.
Helpdesk chat & email
However you prefer to get in touch, you'll get the same fast, expert response from a real person.
The Good Place
Our client community. Share ideas, suggest features, and connect with other organisations doing good work.
Testimonials
“The surgery time is a great asset. Having a real human to talk through an issue pertinent to your business is really helpful.”
Heather Wright - Writing East Midlands
"Since switching to GoodCRM, I have been able to support our organisation in ways I was unable to do with our previous CRM system."
The Cultural Spring
See if GoodCRM
is right for you.
FAQ’s
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Every new customer starts with a proper onboarding process, not just a login and a link to a help centre. We'll spend time getting to know how your organisation works, what data you're bringing across, and what you need the system to do from day one. Most customers can be up and running within a few weeks, with ongoing training available to the whole team throughout their subscription
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It depends on the size of your organisation, the complexity of your data, and how much configuration your setup needs. Most GoodCRM customers can go live within four to eight weeks. Organisations that go through our full Accelerator Programme — Design, Blueprint, and Embed — can take longer than this, but typically have a smoother go-live and a more confident team, because the system has been properly configured around how they work, not the other way around.
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All GoodCRM subscriptions, Personal and above, include access to the training hub, email and chat support, bookable CRM Surgeries, and our client community TheGoodPlace. If you need additional hands-on support beyond what's included, enhanced support packages are available, and pay-as-you-go bookable CRM Success Sessions.
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No. GoodCRM is designed to be used by people who work in arts organisations and charities - not IT professionals. The system is fully configurable without any database admin or technical knowledge, and everything is written in plain language rather than software jargon. If something isn't making sense, our team are an email or a chat message away.
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If you go through our full Accelerator Programme - Design, Blueprint, and Embed - we guarantee the solution will work for your organisation. We're able to make this promise because we built the system, we know it inside out, and we've seen what makes a CRM project succeed. Our implementation guarantee is something no third-party partner or reseller can offer.