Microsoft Outlook

GoodCRM’s Email Capture integration connects your CRM with Outlook and other email platforms, allowing teams to effortlessly store important conversations against contacts, organisations, cases and records. By simply CC’ing your GoodCRM email address, emails are securely captured and added to the CRM, creating a permanent, shared organisational memory.

This CRM email integration eliminates information silos by ensuring critical communication never lives in individual inboxes. Teams gain full visibility of conversations, improved continuity when staff change, and a complete audit trail for compliance and reporting. Whether you’re managing service delivery cases, partnership conversations or ongoing stakeholder communication, GoodCRM’s Outlook CRM integration ensures every interaction is accessible, searchable and actionable from one central platform.